CDHT Compensation Policy

Am I entitled to Compensation

Please read and review our compensation policy which is supports the Mould and condensation leaflet.

Situations where the Trust may pay compensation

Loss of amenities – if a resident loses heating or, hot/cold water , due to a factor which is the Trusts’ responsibility;

Loss of use of a residents home – if a resident cannot use all or part of their homes due to a poor repair, or lack of repair;

Poor service – e.g. if repairs are not completed within a stated target time or a resident is seriously inconvenienced;

If staff fail to keep an appointment made with a resident for a specific time and do not give at least 24 hours notice of cancellation;

Due to the negligence of the Trust or one of its employees.

Situations where the Trust will not pay compensation

If the service has been lost for reasons outside our reasonable control e.g. bad weather, delay due to parts being unavailable or access problems.

If the problem has been caused by resident/leaseholder negligence or that of their visitors or family.

Damage caused to their personal belongings or furnishings due to wear and tear.

If external agencies outside our control (e.g. utility companies) fail to act.

Fall in standards in caretaking or grounds maintenance.   However, if this does occur we will act immediately to improve the situation.

 Please click on the attached for further information:

Compensation Policy (164 KB)