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Contact Us
To ensure that the service we provide is of the highest quality, we can offer you a range of methods through which to contact us.
Face to face
If you prefer to contact us in person, our city-centre based reception at Centurion House, or at one of our satellite housing offices in Blacon and Lache, please see contact details below.
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Head Office: (Click to display map location) |
Open Monday to Friday, 9am - 4:45PM |
| Lache Housing Office (Click to display map location) 89 Clivedon Road Lache Chester CH4 8DT |
Open Monday, Tuesday, Thursday & Friday 9AM - 12 noon (Closed Wednesday) Tel: 0808 100 7701 / 01244 305503 Fax: 01244 681907 |
| Blacon Housing Office (Click to display map location) 17 The Parade Blacon Chester CH1 5HN |
Open Monday to Friday, 1:30PM - 4:30PM Tel: 0808 100 7701 / 01244 305503 Fax: 01244 379008 |
|
Trustworks (Click to display map location) Octavian Centre Minerva Close (Off Sovereign Way) Chester West Employment Park Chester CH1 4QL |
Open Monday to Friday, 9am - 4:45PM Tel: 0808 100 7701 / 01244 305503 Fax: 01244 665274 |
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Chester Care (Click to display map location) Octavian Centre Minerva Close (Off Sovereign Way) Chester West Employment Park Chester CH1 4QL |
Open Monday to Sunday, 24 hours per day |
Registered in England and Wales – Company Number 03842589
Tenant Service Authority: LH4291
By Phone
You can access any of the services we provide via our 24 hour Freephone line 0808 100 7701 or local number 01244 305503 between 8:00am - 6:00pm, Monday to Thursday and 8:00am - 5:00pm, Friday. For your convenience, this line is manned by a dedicated Customer Services and Repairs teams to assist with your enquiry.
Should you need to contact us in an emergency outside of these hours, our Freephone service will provide direct access to our Emergency Repairs team who will be pleased to assist.
A Minicom service is also available on 01244 305500 for our customers who have hearing difficulties.
By SMS text message
You can also contact our Customer Services team by text. Simply text your details and a brief message to 07800 000177 during office hours and one of our Customer Service representatives will pick up your message and respond if required.
By Email
You can also contact us directly at ServiceFirst@cdht.org where you are able to provide details of your enquiry, which will be responded to directly.
In Writing
If you would prefer to contact us in writing, please send your enquiry to:
Chester & District Housing Trust, Centurion House, 77 Northgate Street, Chester, CH1 2HQ
Specialist & Preferred methods of contact
In order to ensure that our services are accessible to all our customers, we have the following services on request:
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All Trust documents can be provided in large print, Braille or as spoken word on tape or CD
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Trained British Sign Language (BSL) team members are available
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A menu of recognised alternative languages for which all our Trust documents can be translatedAccess to translation and interpreter services for over 150 languages through Language Line to ensure we assist you in your preferred language
If you have a preferred method of contact or have difficulty in accessing any of our services, please advise a member of our customer services team who will be pleased to discuss your personal requirements.
- ServiceFirst@cdht.org
- Centurion House
- 77 Northgate Street
- Chester
- Cheshire
- CH1 2HQ
