... by doing the right things ...
Decrease text size Increase text size
Search
You are here: Home  > Complaints & Compliments  > Testimonials
Print This Page Print
Complaints & Compliments
Compliments & Complaints...
The Trust is committed to giving customers an excellent service. To make sure this happens, we will respond immediately to any complaint, whether about a minor glitch or major error. We also appreciate your comments and compliments where appropriate.
Animated Logo Image

Testimonials

Just a list of some of the things that our residents have said about us recently:

'I have been involved with CDHT for about three and a half years now and find their overall treatment of residents is really excellent. Since the Chief Executive John Denny took over, the organisation has gone forward in leaps and bounds. The appointment system for repairs is very good and the workers keep to appointments. Resident involvement is excellent and we can go to choose our suppliers of kitchens doors bathrooms and all other new products. We can get involved at all levels of the organisation from the Board to filling in surveys.'

From: A Blacon resident talking about landlord services in our recent Local Conversation 

'I just wanted to say thank you for the invitation to come to this event. I was made to feel so welcome. It was very open and we were encouraged to say what we wanted about repairs. Staff were very nice accommodating and helpful, listening and noting what we said. I will definitely come again to another event.'

From: A resident who attended a Repairs Focus Group meeting on 12th February 2009 

'I enjoy being an inspector for the Trust because, as a resident of Lache, I like to see the area looking neat and tidy. The role of an inspector means I can let the Trust know when there are problems with litter, grass cutting and when trees and bushes need trimming. I'm sure, like myself, the residents enjoy living in a clean, green abd safe environment.'

From: Helen Noble, a Grounds Maintenance Inspector for the Lache area

People power sees Chester Point development for Blacon taking shape

Mar 6 2009 by Laurie Stocks-Moore, Chester Chronicle

People power sees Chester Point development for Blacon taking shape

A COMMUNITY has played a pivotal role in creating a 200 home development on its doorstep.

The first properties in Chester Point, off Treborth Road, Blacon, have been built and new residents are already moving in.

But not before they have been screened by their new neighbours.

Focusing on affordability, with a variety of rental and shared ownership apartments, homes and bungalows, Chester and District Housing Trust’s Chester Point is a radical departure from the flats that once dominated the area.

Liz Kent, who has lived in Treborth Road for 30 years and now works for CDHT, was instrumental in the scheme being realised.

“It used to be really nice when I moved in but by the end of the 1990s it was a bit rundown,” she said. “We noticed drug dealing going on in the flats – the standard was dropping.”

Danielle Harrison, development officer at CDHT, said: “The area was blighted with anti-social behaviour a few years ago. There were a lot of three-storey flats and people didn’t want to move into them. The Trust decided to move people out in 2004.”

In 2000, Liz and other residents formed TASC 2000 Residents Association to address their concerns, handing a petition to the city council and Chester MP Christine Russell.

When an inspector condemned the area’s sinking yards and poor brickwork its fate was sealed.

Then CDHT allowed TASC 2000 to choose the developer, the type of properties and even the road names for the new development.

Now the group is overseeing who is allowed to live in the development.

Ms Kent added: “Everybody’s been interviewed and we’re asking if applicants have police records.”

SKIP TO TOP SKIP TO TOP
Can We Help?
translations
Tel: 0808 100 7701
Fax: 01244 305690
Browse Aloud