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Information Leaflets

01 Customer Service

This leaflet sets out our service standards for customer services.

01 Customer Service
02 Resident Involvement

Chester & District Housing Trust recognises the importance of working closely with residents.

02 Resident Involvement
03 Complaints

We would like to give you a first-rate service, but we can't do this without knowing what you think.

03 Complaints
04 Equality and Diversity

No two people are exactly the same: we all have different needs, beliefs, appearance, lifestyles.

04 Equality and Diversity
05 Collecting Rent and Recovering Arrears

One of the many ways in which Chester & District Housing Trust communicates with our customers.

05 Collecting Rent and Recovering Arrears
06 Benefits & Money Advice

Many residents are still not claiming the benefits which they are entitled to.

06 Benefits & Money Advice
07 Compensation

This leaflet gives advice on how to claim compensation from us.

07 Compensation
09 Tenancy Support

We have a range of high quality services that support our tenants and provide a frontline service.

09 Tenancy Support
10 Managing your tenancy

This leaflet gives a summary of your tenancy agreement.

10 Managing your tenancy
11 Fire Safety

Leaflet to show procedures to follow incase of a fire or safety issues

11 Fire Safety
12 Exchanging your home

Regardless of how happy you are in your home, it is sometimes necessary to move.

12 Exchanging your home
13 Anti-social Behaviour

Information regarding Nuisance and anti-social behaviour within your community

13 Anti-social Behaviour
14 Health And Safety In Your Home

Did you know that more than 30% of accidents requiring hospital treatment occur inside the home?

14 Health And Safety In Your Home
15 Energy Efficiency In Your Home

Energy efficiency is important because not only does it help the environment, but it can also save you money on your bills

15 Energy Efficiency In Your Home
16 Repairs In Your Home

The Trust is responsible for the main structure of your property and replacing and repairing items that were part of the premises when a tenancy was started

16 Repairs In Your Home
17 Gas Safety In Your Home

We are legally responsible for making sure that all gas appliances, fittings and flues provided for your use are safe.

17 Gas Safety In Your Home
18 Adaptations To Your Home

Everybody’s housing needs are different and we are committed to working in partnership to make sure that different needs are met

18 Adaptations To Your Home
19 Home Purchase

You now have a choice whether you want to rent, lease or buy your property

19 Home Purchase
20 Home Purchase

You now have a choice whether you want to rent, lease or buy your property. This leaflet shows you the options available to you

20 Home Purchase
21 Being a Good Neighbour

This leaflet gives guidance on how to be a good neighbour within the community.

21 Being a Good Neighbour
23 Neighbourhood Services

Caretaking, Cleaning and Grounds Maintenance service standards

23 Neighbourhood Services
22 New Home Standards

Our Home Standards have been 'Resident Approved'!

22 New Home Standards
25 Pathways

Creating Educational, Training and Employment Opportunities

25 Pathways
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