Information Leaflets

This leaflet sets out our service standards for customer services.

Chester & District Housing Trust recognises the importance of working closely with residents.

We would like to give you a first-rate service, but we can't do this without knowing what you think.

No two people are exactly the same: we all have different needs, beliefs, appearance, lifestyles.

One of the many ways in which Chester & District Housing Trust communicates with our customers.

Many residents are still not claiming the benefits which they are entitled to.

The Trust manages the Housing Register on behalf of Cheshire West & Chester Council.

Information for people who are either homeless or threatened with homelessness.

We have a range of high quality services that support our tenants and provide a frontline service.

This leaflet gives a summary of your tenancy agreement.

Helping you make decisions and stay in control

Regardless of how happy you are in your home, it is sometimes necessary to move.

Information regarding Nuisance and anti-social behaviour within your community

Did you know that more than 30% of accidents requiring hospital treatment occur inside the home?

Energy efficiency is important because not only does it help the environment, but it can also save you money on your bills

The Trust is responsible for the main structure of your property and replacing and repairing items that were part of the premises when a tenancy was started

We are legally responsible for making sure that all gas appliances, fittings and flues provided for your use are safe.

Everybody’s housing needs are different and we are committed to working in partnership to make sure that different needs are met

You now have a choice whether you want to rent, lease or buy your property

We all have to tolerate a certain amount of noise and disturbance in our neighbourhoods.

We ensure that all properties for re-letting have been subject to our standard checks for cleanliness and condition, for the integrity of all services including gas, electricity and water supply and for the proper operation of appliances for the use of water and heating

Caretaking, Cleaning and Grounds Maintenance service standards