Information Leaflets

This leaflet sets out our service standards for customer services.

Chester & District Housing Trust recognises the importance of working closely with residents.

We would like to give you a first-rate service, but we can't do this without knowing what you think.

No two people are exactly the same: we all have different needs, beliefs, appearance, lifestyles.

One of the many ways in which Chester & District Housing Trust communicates with our customers.

Many residents are still not claiming the benefits which they are entitled to.

This leaflet gives advice on how to claim compensation from us.

We have a range of high quality services that support our tenants and provide a frontline service.

This leaflet gives a summary of your tenancy agreement.

Leaflet to show procedures to follow incase of a fire or safety issues

Regardless of how happy you are in your home, it is sometimes necessary to move.

Information regarding Nuisance and anti-social behaviour within your community

Did you know that more than 30% of accidents requiring hospital treatment occur inside the home?

Energy efficiency is important because not only does it help the environment, but it can also save you money on your bills

The Trust is responsible for the main structure of your property and replacing and repairing items that were part of the premises when a tenancy was started

We are legally responsible for making sure that all gas appliances, fittings and flues provided for your use are safe.

Everybody’s housing needs are different and we are committed to working in partnership to make sure that different needs are met

You now have a choice whether you want to rent, lease or buy your property

You now have a choice whether you want to rent, lease or buy your property. This leaflet shows you the options available to you

This leaflet gives guidance on how to be a good neighbour within the community.

Caretaking, Cleaning and Grounds Maintenance service standards

Our Home Standards have been 'Resident Approved'!

Creating Educational, Training and Employment Opportunities